About us
MEDLIFE is a non-profit organization that partners with low-income communities in Latin America and Africa to improve their access to medicine, education, and community development projects. Our mission is to build a worldwide Movement empowering the poor in their fight for equal access to healthcare, education, and a safe home. Our vision is a world free from the constraints of poverty. MEDLIFE works with students from around the world in order to broaden their perspectives and better equip them to advocate for social justice.
Our ideal Customer Service Assistant
We're looking for someone who is energized by helping people feel prepared and confident, and who takes pride in delivering fast, accurate, and empathetic support. The idóneo Customer Service Assistant thrives in a fast-paced environment where success depends on clear communication, meticulous attention to detail, and the ability to keep participants and their families calm and confident before international travel.
This role is ideal for someone with experience in customer service, contact centers,
travel or hospitality support, or account management, who enjoys managing a high volume of interactions while solving problems quickly and accurately. You are organized, highly accountable, comfortable working with CRM systems and established policies, and able to balance empathy with efficiency.
You communicate confidently and warmly with diverse audiences, and know how to build trust with participants and parents even in stressful moments, like flight changes, cancellations, or last-minute concerns. Most importantly, you're excited to contribute to MEDLIFE's mission by making sure every participant feels prepared, supported, and confident before they travel to serve international communities.
About the role
Support participants of MEDLIFE's Service Learning Trips (SLTs) through every step of their pre-departure journey, from their first questions to the moment they board their flight.
The Cust
📌 Customer Service Assistant (Lima)
🏢 MEDLIFE
📍 Lima