At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Technical Support Engineer at BairesDev
In this role, you'll diagnose and resolve issues in GenAI-powered chatbot and search tools, applying technical troubleshooting skills to a new generation of AI-driven products. Owning Zendesk configuration and Jira ticket hygiene, you'll operate at the connection point between TPMs, BAs, Scrum Masters, and engineering teams. This is your opportunity to bring engineering-minded troubleshooting to technical support,
working on tools where AI behavior adds a layer of complexity beyond traditional support issues.
What You'll Do
- Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
- Configure and administer Zendesk to support scalable ticket handling.
- Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
- Support live chat platform operations and troubleshoot platform-level issues.
- Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.
What We Are Looking For
- 4+ years of experience in technical support engineering.
- Experience with GenAI or AI-powered tools such as chatbots or search.
- Experience with Zendesk administration and configuration.
- Experience with Jira workflow and ticket management.
- Background in live chat platform operations, such as Pinch or Intercom-type tooling.
- Advanced proficiency in English.
Nice To Have
- Experience with business analysis
📌 Technical Support Engineer (Perú)
🏢 Bairesdev
📍 Perú
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