We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.
What You'll Do
Own the customer onboarding-to-retention workflow
Direct follow-ups and check-ins to catch and solve problems early
Coordinate across sales, accounting, and product as issues arise
Build the systems and processes as you go — this role isn't fully defined yet
Report progress and flag issues before they become bigger problems
Requirements
Who you are
10-15 years of experience managing people or complex processes
A track record of taking on responsibility without needing close supervision
Comfortable working through ambiguity and building structure where none exists
Excellent written and spoken English
A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles
Benefits
We offer:
Open to candidates in Latin America or Europe
Salary: $2500-$3500 USD/month (based on experience)
100% Remote
📌 Customer Success Program Manager (Cusco)
🏢 Smart Apartment Data
📍 Cusco
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