Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned:
Responsibilities:
- Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
- Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
- Consults with customers concerning pre-sales design, development and maintenance of products/services.
- Assists sales channel, field teams and customers with pre-sales technical solutions.
- Responsible for knowledge transfer of advanced technical theory to target audiences.
- Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
- Participates in products,



solutions or services training to maintain technical knowledge, active certification and competence.
- Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
- Consults on advanced configurations on converged solutions.Sells best of breed Solutions that include TD SYNNEX services Creates, presents, and executes strategies.

Job Level Specifications:
- General knowledge of other related disciplines.
- Develops solutions to complex problems where advanced analysis of data and technology is required.
- Demonstrates good judgment in determining best techniques to achieve results.
- Work is performed without appreciable direction using independent judgment and discretion.
- Exercises considerable latitude in determining technical objectives.
- Work may be reviewed at a high level from a relatively long-term perspective, for desired results.
- Frequent

📌 Pre Sales Engineer (San Isidro)
🏢 TD SYNNEX
📍 San Isidro