Michi Group operates hotels around the world, with a focus on creating outstanding guest experiences. We’re looking for a dedicated Customer Service Agent to join our remote team and provide excellent support to our guests.

Responsibilities
- Answer and manage incoming calls in a professional and friendly manner
- Assist hotel guests with reservations, questions, and concerns
- Resolve guest issues with efficiency, empathy, and professionalism
- Provide clear and accurate information about hotel services and policies
- Escalate complex concerns to the appropriate manager when necessary
- Maintain detailed records of guest interactions and outcomes
- Support the night shift operations to ensure smooth guest experiences

Requirements
- Fluent English (spoken and written) – must be excellent




- Strong communication and interpersonal skills
- Professional, customer-focused attitude
- Reliable computer/laptop and a quiet, dedicated workspace
- Stable high-speed internet connection
- Problem-solving skills and ability to stay calm under pressure
- Previous customer service or call center experience preferred, but not required
- Availability to work afternoon/night shifts (24 hrs/week)

What We Offer
- Remote work
- Part time Job - Weekends
- Opportunity to grow with a hospitality-focused company
- Supportive team environment

Job Type: Full-time

Pay: S/.800.00 - S/.1,000.00 per month

Work Location: Remote

📌 Customer Service Representative (Perú)
🏢 Michie Group
📍 Perú