Description
? Customer Service Representative (CSR) – Remote | U.S. Business Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
? About the Role
At Pavago, one of our clients is hiring a Customer Service Representative (CSR) to deliver fast, professional, and empathetic support across phone, email, chat, and ticketing platforms.
This is a high-volume, customer-facing role where communication, responsiveness, and problem-solving are critical.
You’ll serve as the frontline voice of the company — helping customers resolve issues, answering questions, documenting interactions accurately, and ensuring every customer feels supported throughout the experience.
This role is idóneo for someone who:
- communicates clearly under pressure
- enjoys helping people
- stays organized in fast-paced environments
- takes ownership of customer issues until resolution
If you thrive in support-focused environments and care deeply about customer experience — this role is a strong fit.
? What You’ll Own
Customer Support & Issue Resolution
- Handle inbound customer inquiries across:
- phone
- email
- live chat
- support tickets
- Resolve customer concerns quickly and professionally
- Troubleshoot common customer issues and escalate complex cases when needed
- Deliver empathetic, solutions-focused customer experiences
- Maintain fast response times while managing multiple conversations simultaneously
Ticket & Case Management
- Manage support requests using platforms such as:
- Zendesk
- Freshdesk
- Help Scout
- Salesforce Service Cloud
- Prioritize tickets based on:
- urgency
- SLA requirements
- business impact
- Maintain accurate ticket documentation and case updates
- Ensure unresolved issues receive proper follow-up until completion
Customer Communication & Experience
- Communicate clearly and professionally across all support channels
- De-escalate frustrated customer situations calmly and effectively
- Maintain a customer-first mindset during every int
📌 Customer Service Representative (Perú)
🏢 Pavago
📍 Perú