With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories

Key Responsibilities:
Position Summary

People & Culture Employee Experience Administrators are our front-line customer service representatives for World Vision staff. This position is responsible for providing quality and timely customer service and quick resolution on employee human resources (HR) issues. In addition, the Employee experience Administrator will support day-to-day administrative and operational duties for a number of our local office branches as well as provide support in the area of employment and onboarding of International Assignees.

_ MAIN RESPONSIBILITIES _

Employee Experience & Customer Service




- Perform customer service functions for World Vision employees - mainly General Centre staff and International Assignees (IA).
- Manage P&C; Helpdesk related service inboxes by providing first line of service responses, additional resources and guidance.
- Triage more complex HR requests and route/escalate an appropriate P&C; Specialist, Generalist or Business Partner or other P&C; COE.
- Where appropriate, respond to service ticket issues regarding compensation, benefits and general employee inquiries.
- Identify questions, concerns and inquiries that request further information or additional procedures, guidance and/or help articles.
- Conduct periodic customer satisfaction surveys to evaluate effectiveness of P&C;’s helpdesk function.

Local HR Administration and Employee Programs
- Act as a GC P&C; point of contact in the local office by building positive relationships with stakeholders and establishing confident and competent P&C; presence in the local office.
- Provide day-to-day administra

📌 Employee Services Representative (San José)
🏢 World Visión Perú
📍 San José