Who We Are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria's largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.
- Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth._

Job Title: Implementation Officer

Reports To: Lead, Onboarding

Location: Kano -Fagge, Nasarawa, Tarauni, Ungogo, Kano Municipal

Work Mode: Hybrid

Employment Type: Outsourcing

Job Purpose





The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers measure success.

Key Responsibilities
- Onboarding Program Design & Execution:Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metri

📌 Implementation Officer (Arequipa)
🏢 Moniepoint
📍 Arequipa