Potential job locations
Bahamas, Bolivia, Honduras, El Salvador, Paraguay, Brasilia, Jamaica and other offices across Central America, the Caribbean & South America
About The Talent Pool
We are a leading development finance institution committed to fostering sustainable growth in Latin America and the Caribbean. Our Investment Management Associates support a diverse portfolio of corporate clients, helping unlock capital for high‑impact projects.
What You Might Do
- Provide end-user IT support to IDB Group personnel at the Representation, ensuring effective use of IT tools (hardware, software, connectivity, and training resources).
- Provision and manage standard workstations in accordance with corporate guidelines, supporting assets throughout their full lifecycle.
- Ensure standard web conferencing equipment is properly maintained and operates at optimal performance levels.
- Assist in the maintenance of IT infrastructure, including networking, telecommunications, security systems, facilities-related solutions, and coordination with local service providers.




- Collaborate in the implementation of new IT initiatives, acting as a liaison to other IT teams and involved areas.
- Maintain accurate and up-to-date operational documentation, ensuring proper registration in ticketing systems, reports, dashboards, and other required platforms.

Requirements
- Education: Academic Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science. Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance. Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus. Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
- Experience: At least 2 years of experience in the IT field. Experience in customer support activities. Experience in Project Management, based on the

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🏢 Inter-American Development Bank
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