The primary responsibility of the Assistant Director of Milano Operations is to serve as the senior leader for the Milano operations, providing strategic oversight and ensuring the flawless execution of all VIP guest experiences. This individual will lead and inspire a dedicated team to deliver an unparalleled level of personalized service and manage the exclusive inventory of our premium suites. The idóneo candidate is a seasoned hospitality leader with a strong operational background, exceptional business acumen, and a passion for creating extraordinary guest experiences. You will be instrumental in driving the vision for the VIP department, ensuring both operational excellence and maximum profitability.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
- Provide dynamic leadership, mentorship, and daily direction to VIP Coordinators, Lounge Attendants, and Milano Ambassadors
- Partner closely with the Butler Management Team to ensure seamless luxury service integration
- Manage day-to-day team logistics,



including recruitment, onboarding, scheduling, and professional development
- Conduct performance evaluations and recommend corrective actions or professional development plans
- Possess authoritative input on critical personnel decisions, including hiring, promotion, and termination
- Manage the strategic room inventory for 275 Milano Suites and Signature Suites
- Oversee room blocks, suite allocations, and inventory controls to optimize occupancy and maximize yield
- Collaborate closely with Sales, Marketing, and Revenue Management to guarantee suite availability for VIP guests
- Direct the daily operations of VIP Services and Milano Operations, upholding strict Forbes Travel Guide and AAA Five Diamond standards
- Oversee the efficiency of VIP check-in/out procedures and the Palazzo Milano Lounge guest experience
- Supervise the execution and quality control of the Milano Concierge progr

📌 Assistant Director (Comas)
🏢 The Venetian Resort Las Vegas
📍 Comas