About MyOutDesk

Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended general teams.

Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.

About The Role

We are looking for a professional, composed communicator to serve as the front line of support for U.S.-based businesses across healthcare, real estate, finance, and professional services. You will handle inbound and outbound client interactions, resolve inquiries, and ensure every touchpoint reflects the brand's standards. If you've worked in a BPO handling U.S. customer accounts and know what it means to deliver consistent, high-quality service — this role is for you.

Key Responsibilities

Handle inbound and outbound calls, emails,



and chat inquiries professionally and within defined SLAs
Qualify client needs and route or escalate issues appropriately
Resolve complaints and service issues with empathy and a solution-first mindset
Log all interactions accurately in the CRM — notes, outcomes, and next steps
Follow up on open cases until fully resolved
Support client onboarding and early-stage account management
Meet daily and weekly KPIs: call volume, resolution rate, CSAT, and response time
Identify recurring issues and surface feedback patterns to the team

You're a Match If You Have

Handled inbound or outbound U.S. client calls in a BPO setting
Worked with defined call scripts, escalation protocols, and SLA requirements
Logged customer interactions in a CRM or ticketing system
Been measured on CSAT, FCR, or call handle time metrics

Requirements

Strong spoken and written English — C1 preferred
3+ years in customer service or client support — BPO or U.S.-client e

📌 PE - Customer Experience Associate (Lima)
🏢 MyOutDesk
📍 Lima