¿Te apasiona la tecnología, el soporte a usuarios y la resolución de incidentes? Esta es tu posibilidad para formar parte de un equipo que impulsa la innovación, trabajando con herramientas de automatización e Inteligencia Artificial.

ervice Desk / IT Support – Conversational English

NTT DATA Europe & Latam | Trujllo, Peru | Hybrid

Are you passionate about technology, user support, and IT incident resolution? Join a team focused on delivering reliable IT services while leveraging
automation and Artificial Intelligence
to improve operational efficiency and user experience.

? KEY RESPONSIBILITIES

? Handle and manage IT incidents and service requests.

? Perform initial troubleshooting and execute documented recovery procedures.

? Monitor and follow up on tickets, ensuring compliance with established
SLAs
.

? Provide remote technical support to end users and accurately document each interaction.

? Escalate incidents to specialized support teams when required.

? Use knowledge bases, runbooks, and
ITSM tools
to efficiently resolve incidents.

? Collaborate with technical teams in a




24x7 IT operations environment
.

✅ REQUIREMENTS

✔ Technical degree or Bachelor's degree in
Systems Engineering, Computer Science, Information Technology
, or related fields.

✔
1–3 years of experience
in Service Desk, Help Desk, L1/L1.5 Support, NOC, or IT Call Center environments.

✔ Experience managing tickets using
ServiceNow, Jira, Remedy
, or similar ITSM platforms.

✔ Knowledge of
ITIL processes
, including Incident, Service Request, and Change Management.

✔ Working knowledge of
Windows and Linux
environments.

✔ Familiarity with
Active Directory, VPN, RDP, SSH
, and/or remote support tools.

✔
Conversational English – MANDATORY / NON-NEGOTIABLE.

✔ Availability to work
rotating 24x7 shifts aligned with Spain working hours
.

⭐ NICE TO HAVE

Knowledge or experience in one or more of the following areas will be highly valued:
- AS/400 (IBM iSeries)
- Databases, middleware, or

📌 Service Desk (Trujillo)
🏢 NTT DATA Europe & LATAM
📍 Trujillo