Who we are: Makpar is a comprehensive professional and
technical solutions provider for the Federal government. We combine
functional and technical expertise in cloud engineering, data
management, cybersecurity and emerging technologies to deliver
mission success. We build the right IT solution for government
clients by partnering with them to understand their WHAT, WHY, and
HOW. Using our signature consulting methodology that we call âThe
Makpar Way,â we help agencies navigate the ongoing changes in the
Federal technology landscape. We succeed where others fail because
of our connected and engaged workforce are dedicated to delivering
success for our clients and the American people. Our Mission: We
solve complex problems for the Federal government to accelerate
access to citizen services. When it comes to excellence, we
deliver. Learn more about our employer /careers.
The Position: Makpar has an exciting opportunity for an IT
Specialist to join our growing team. This role is largely
responsible for providing remote telephone and email-based IT




operational support services to the organization. We are looking to
fill a need to have a highly competent and highly motivated
individual in this role. This position requires a high level of IT
support knowledge, customer service experience, good communications
skills and work ethic. This is an Enterprise Operations Support
role, as such it will require commitment on your part as well as
ours. Role Specific Duties: Some of the primary responsibilities of
this role would include: Remote telephone-based Call Center / Help
Desk / Service Desk support services Owning, tracking,
troubleshooting and resolving IT incidents and service requests
Fulfilling requests and resolving incidents daily to ensure
service-related issues are identified and resolved within
established Service Level Agreements (SLAs) Ownership of the
incidents, problems, and requests, focus on managing and resolving
issues in alignment with the SLAs Establishing

📌 IT Specialist II (Perú)
🏢 Remote World
📍 Perú