Bilingual Contact Center Representative — Healthcare Patient Services (English/Spanish)
JOB TITLE: Bilingual Call Center Representative — Healthcare Patient Services (English/Spanish)
LOCATION: Remote
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Contact Center Team Lead / Operations Manager
SALARY: Competitive + Performance Incentives
About This Opportunity
We are building a world-class healthcare patient services call center supporting patients and healthcare providers across the United States. Our patients deserve professionalism, empathy, accuracy, and outstanding service every single time they interact with us.
This is not a typical call center role. You will be part of a high-performing healthcare support team focused on helping patients navigate important healthcare services and ensuring every interaction is handled with care and professionalism.
If you are someone who communicates clearly, works well under pressure, cares about helping people, and takes pride in delivering exceptional customer service — we want to hear from you.
What You Will Do
Patient Communication & Support
- Handle inbound and outbound calls professionally and compassionately
- Assist patients with scheduling, follow-up communication, and general support services
- Accurately document all call interactions and updates within company systems
- Follow approved call workflows, scripts, and escalation procedures
- Maintain professionalism and empathy during sensitive or emotionally difficult conversations
- Ensure all patient interactions are handled efficiently and respectfully
Workflow & Documentation
- Complete all required documentation accurately and in real time
- Route messages, requests, and escalations appropriately
- Follow all operational workflows and communication protocols
- Maintain strong attention to detail while managing multiple tasks
- Meet productivity and quality expectations consistently
Quality & Compliance
- Maintain strict HIPAA and patient privacy compliance at a
📌 Bilingual Contact Center Representative Healthcare (Perú)
🏢 CDAS
📍 Perú