¿Te apasiona la tecnología, el soporte a usuarios y la resolución de incidentes? Esta es tu ocasión para formar parte de un equipo que impulsa la innovación, trabajando con herramientas de automatización e Inteligencia Artificial.

ervice Desk / IT Support – Conversational English
NTT DATA Europe & Latam | Lima, Peru | Hybrid
Are you passionate about technology, user support, and IT incident resolution? Join a team focused on delivering reliable IT services while leveraging automation and Artificial Intelligence to improve operational efficiency and user experience.

? KEY RESPONSIBILITIES
? Handle and manage IT incidents and service requests.
? Perform initial troubleshooting and execute documented recovery procedures.
? Monitor and follow up on tickets, ensuring compliance with established SLAs.
? Provide remote technical support to end users and accurately document each interaction.
? Escalate incidents to specialized support teams when required.
? Use knowledge bases, runbooks, and ITSM tools to efficiently resolve incidents.




? Collaborate with technical teams in a 24x7 IT operations environment.

✅ REQUIREMENTS
✔ Technical degree or Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields.
✔ 1–3 years of experience in Service Desk, Help Desk, L1/L1.5 Support, NOC, or IT Call Center environments.
✔ Experience managing tickets using ServiceNow, Jira, Remedy, or similar ITSM platforms.
✔ Knowledge of ITIL processes, including Incident, Service Request, and Change Management.
✔ Working knowledge of Windows and Linux environments.
✔ Familiarity with Active Directory, VPN, RDP, SSH, and/or remote support tools.
✔ Conversational English – MANDATORY / NON-NEGOTIABLE.
✔ Availability to work rotating 24x7 shifts aligned with Spain working hours.

⭐ NICE TO HAVE
Knowledge or experience in one or more of the following areas will be highly valued:
AS/400 (IBM iSeries)
Databases, middleware, or cloud platforms
Basic automation

📌 Service Desk (Lima)
🏢 NTT DATA Europe & LATAM
📍 Lima