Summary: The Front Desk Registration Specialist greets and engages with patients, as well as provides a wide range of administrative support for the medical office.

General Summary of Duties: (Other duties may be assigned.)

- Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients’ questions

- Check in patients and update/verify required patient information in EMR system

- Ensure required paperwork is issued to patient and communicate completion instructions

- Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable

- Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.

- Assist patients with mobility and access to wheelchairs if necessary; Coordinate transportation for patient if necessary

- Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart

- Secure patient information and maintain patient confidentiality

- Assist in coverage of other staff when necessary; Participate in orientation of employees when needed

- Communicate efficiently with other departments to ensure best care for patient

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required

Education and Training:





- High School diploma or equivalent required at minimum

- Experience working in related position preferred

Physical Demands and Working Conditions/Requirements:

- Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and positioning, moving supplies, and performing other daily job functions

- Requires prolonged periods of sitting at desk and working at computer

- Must have good computer and telephone communication skills and able to operate misc. office equipment

- Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff

- Ability to work in fast-paced environment in a professional medical office setting

- Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions

Position Type and Expected Hours of Work:

Full time: 40 hours minimum per week; available for overtime as needed; varied day shift hours on weekdays with occasional coverage required on Saturdays

Travel Requirements:

Moderate travel may be required to assist in coverage at satellite offices

Full-time Benefits

- Health, Dental, and Vision Insurance

- 401k Plan, 3% Safe Harbor Non-Elective Employer Contribution

- Employer-provided $25,000 Group Life Insurance

- Voluntary Life Insurance

- Short-Term and Long-Term Disability

- Accident, Hospital, Critical Illness/Cancer Benefits

- Mileage Reimbursement for travel between office locations

- Certificate and Continuing Education Reimbursement

- Accrual Paid Time Off (up to 19 days off within 1st year)

- 6 Paid Holidays Per Year

- Closed on Major Holidays

📌 Front Desk Registration Specialist - Full Time (Lima)
🏢 Orthopaedic Institute of Ohio
📍 Lima