Join a Growing SaaS Company Transforming the Green Industry

At ArboStar, we're helping tree care and landscaping companies run better businesses through technology. As we continue to grow across North America and beyond, we're looking for an Implementation Manager who is passionate about client success, enjoys solving problems, and loves building strong customer relationships.

This is more than an onboarding role — you'll become a trusted partner for our clients, helping them successfully launch and adopt a platform that impacts their daily operations and long-term growth.

If you enjoy working directly with customers, leading projects, collaborating with technical teams, and making a visible impact, we'd love to meet you.

Your day-to-day responsibilities will include:
- Leading onboarding projects and ensuring a smooth transition from Sales to Implementation
- Guiding clients through setup, configuration, and adoption of the platform
- Building strong relationships through proactive communication and regular follow-ups
- Configuring workflows, forms,



and system settings based on each client's business needs
- Supporting data migration and ensuring data accuracy during implementation
- Collaborating closely with Product and Development teams, including managing Jira requests when needed
- Delivering engaging product demonstrations and training sessions
- Identifying opportunities to expand client usage through additional features and services
- Monitoring onboarding progress and helping clients achieve success milestones
- Maintaining internal documentation and knowledge base resources
- Working cross-functionally with Sales, Customer Success, and Product teams to create an exceptional customer experience

Required Qualifications:
- 2+ years of experience in Customer Success, Implementations, Onboarding, Technical Support, Training, or a similar client-facing role
- Experience working within SaaS, technology, or software environments
- Fluent English and Spanish

📌 Implementation Manager (Colombia)
🏢 INNOVATIVE SYSTEMS
📍 Colombia