Role Overview The Field Engineer (FE) will be responsible for supporting end-to-end IT asset operations, including warehouse coordination, device preparation, deliveries, collections, and reporting. The role requires timely communication, proper documentation, and strict adherence to service level agreements (SLAs).

Key Responsibilities

- Warehouse & Asset Handling

Receive incoming IT equipment at the warehouse when required

Confirm total number of items received immediately upon delivery

Take clear pictures of

Delivery documents

Each asset (with visible serial number/service tag)

Ensure all assets are stored properly in the designated warehouse area

Maintain accurate tracking and documentation of all items

? 2.

Device

Verification & Imaging

Power on devices to check for GE image/logo

Share verification report via WhatsApp and email

If GE image is present:

Mark device as ready for deployment

Return to proper storage

If GE image is NOT present:

Generate hash file as per instructions

Share generated hash file promptly

3.

Delivery

Operations

Receive delivery requests via email

Contact end users to confirm availability and schedule delivery

Pick up device(s) from warehouse

Deliver device(s) to user location with delivery form

Obtain proof of delivery (POD)

Share POD immediately after delivery

4.

Collection

Operations

Contact users to schedule pickup of old devices

Collect devices and confirm completion





Share update immediately after collection

Follow instructions for

Secure wipe

Diagnostics

Share wipe and diagnostic reports

Service Level Agreements (SLA)

Acknowledge new requests: Within 2 hours

Schedule delivery/collection: Within 24 hours

Delivery completion: Within 24–48 hours after scheduling

Collection completion: Within 24–48 hours after scheduling

Share POD / reports: Same day (within 2–4 hours)

Hash file generation: Within 24 hours of request

Wipe & diagnostic report: Within 24–48 hours after collection

Communication & Reporting

Provide timely updates via WhatsApp and email

Report any delays or issues immediately

Maintain clear and professional communication with users and team

Requirements

Basic IT knowledge (laptops, OS, troubleshooting)

Ability to follow instructions and meet deadlines

Strong communication and coordination skills

Attention to detail for documentation and reporting

Performance Expectations

Timely execution of deliveries and collections

Accurate documentation and reporting

Compliance with SLA timelines

Professional conduct with end users and team

Requirements

Requirements

Basic IT knowledge (laptops, OS, troubleshooting)

Ability to follow instructions and meet deadlines

Strong communication and coordination skills

Attention to detail for documentation and reporting

📌 IT Desktop Support (Dispatch) PR (Lima)
🏢 Brilliant Computers
📍 Lima