About The Role
North Funding is a Canadian direct lender providing merchant cash advances to small and medium sized businesses across North America. We are looking for a professional and composed collections caller to join our team on a part time remote basis.

Your role is simple. Every business day you receive a list of merchants with missed or delinquent payments. You call them, you listen, you work with them to find a resolution, and you log everything accurately. You are not aggressive. You are not threatening. You are a professional who helps business owners get back on track while protecting the interests of the company.

What You Will Do

Receive the daily delinquent account report from our operations coordinator every morning by 9am Eastern time. The report includes merchant name, phone number, deal ID, outstanding balance, number of missed payments, and last contact date.

Call every merchant on the daily list. Attempt each merchant at least twice per day at different times if there is no answer on the first attempt.



Leave a brief professional voi cemail on the first attempt if the merchant does not pick up.

Work through the conversation calmly and professionally. Identify the reason for the missed payment, offer appropriate resolution options within your defined authority, and agree on a clear next step with the merchant before ending the call.

Log every call attempt in our CRM immediately after each call. Record whether the merchant was reached, what was discussed, and what outcome was agreed. Accurate and complete logging is a non negotiable requirement of this role.

Send our operations coordinator a daily end of day summary covering every account you called, the outcome of each call, and any payment arrangements that were agreed.

Flag the operations coordinator immediately if a merchant is unresponsive after multiple attempts, aggressive or threatening, or refusing all cooperation. You never escalate directly to management. All escalations go throu

📌 Collections Caller Agent (Laura Caller)
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📍 Laura Caller