16 ago
|
Lato Jobs
|
Perú
JobsCompaniesBlogPricing
Search jobs
ContactSign inSign up
← Back to all jobs
Search
Keywords
Category
Country
City
Work Mode
Seniority Level
Business Analyst semi senior
Encora Inc.
Data & Analytics Peru Hybrid Mid Permanent Jul 17, 2026
Apply on Company Website →
Core Responsibilities
Design, optimize, and evolve customer journeys and conversational flows for the virtual assistant. Analyze conversations and metrics to identify user experience improvement opportunities. Document AS-IS and TO-BE processes of conversational flows. Translate customer insights and data analysis into functional and technical requirements. Collaborate with Product, Data, and Technology teams on AI-based initiatives.
Requirements
3+ years of experience as a Business Analyst, CX Analyst, or similar roles. Experience in digital Customer Experience and conversational design for chatbots or virtual assistants. Proficient in SQL for data analysis and insights generation. Knowledge of process modeling (AS-IS / TO-BE, BPMN) and agile methodologies (Scrum or Kanban).
Familiarity with AI applied to customer experience and conversational models.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid
Similar Jobs
Sales Development Representative (SDR)
Sagan Recruitment
Customer Success Specialist
Cobre
Senior Software Engineer, Backend - Lodging
Engine
Company
- About
- Blog
- Careers
For Job Seekers
- Browse Jobs
- Browse Companies
- Job Search Tips
For Employers
- Post a Job
- Pricing
- Employer Resources
Legal
- Terms of Service
- Privacy Policy
- Refund Policy
Monthly newsletter
LATAM hiring trends, top companies, and career tips — once a month, no spam.
Jobs by Country
- Jobs in Argentina
- Jobs in Brazil
- Jobs in Chile
- Jobs in Colombia
- Jobs in Costa Rica
- Jobs in Dominican Republic
- Jobs in Ecuador
- Jobs in Guatemala
- Jobs in Jamaica
- Jobs in Mexico
- Jobs in Nicaragua
- Jobs in Panama
- Jobs in Peru
- Jobs i
📌 Business Analyst semi senior (Perú)
🏢 Lato Jobs
📍 Perú