As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat, resolving issues promptly.

- Diagnose and troubleshoot technical problems related to hardware, software, and networking.

- Document all interactions and resolutions accurately in the ticketing system.

- Escalate complex problems to relevant technical teams when needed

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).

- Technical support experience, with strong customer service skills.

- Proficiency in troubleshooting various technical issues.

- Excellent communication skills.

- English proficiency at C1/C2 level.

- Adaptable to work onsite, hybrid, or remotely

- By applying, you agree that we may create a profile for you on Simera to continue your application.

📌 Technical Support Specialist PE (Lima)
🏢 Empresa líder
📍 Lima