Summary: The Front Desk Registration Specialist greets and engages with patients, as well as provides a wide range of administrative support for the medical office.

General Summary of Duties: (Other duties may be assigned.)
- Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients’ questions
- Check in patients and update/verify required patient information in EMR system
- Ensure required paperwork is issued to patient and communicate completion instructions
- Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable
- Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
- Assist patients with mobility and access to wheelchairs if necessary; Coordinate transportation for patient if necessary




- Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
- Secure patient information and maintain patient confidentiality
- Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
- Communicate efficiently with other departments to ensure best care for patient

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required

Education and Training:
- High School diploma or equivalent required at minimum
- Experience working in related position preferred

Physical Demands and Working Conditions/Requirements:
- Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and posi

📌 Front Desk Registration Specialist (Lima)
🏢 Orthopaedic Institute of Ohio
📍 Lima