Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
Who We Are
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!
Requirements
What You'll Do
- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products
- Communicate: Engage with suppliers, hotels, and clients via email and phone
- Work with systems: Utilize CRM systems and our internal databases efficiently
What We're Looking For
- English Proficiency: Upper Intermediate level (both spoken and written)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
- Quick Learner: Ability to learn quickly and stay results-focused
- Tech Requirements: A functioning computer and microphone
- Travel Knowledge:
Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer
- Remote Work: Work from the comfort of your home
- Great Team: Join a young and active team of super specialists
- Adaptable Schedule: 2 days-on after 2-days off.
- Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
- Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend
- Perks: Enjoy corporate discounts on hotels and other services
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR
- Meeting with HR: A friendly chat with our HR team
- One minute Internet Speed Test: Just to make sure you're all set for remote work
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!
📌 Customer Support Specialist (Incident Resolution) (Perú)
🏢 RateHawk
📍 Perú