Description

This isn't a script-reading role. We're looking for someone who takes ownership, solves problems in real time, and treats every interaction as a representation of their client's brand.

At MyOutDesk, you'll work directly with a U.S.-based client as an extension of their team — not as one of hundreds of agents in a campaign. One client, consistent context, and a real professional relationship. Since 2008, we've placed highly-skilled professionals with over 7,500 U.S. clients. Our CS placements are built for the long term.

What You'll Do

- Manage inbound and outbound calls with U.S. customers and partners with a polished, professional voice
- Follow through on tasks and requests end-to-end — without needing to be chased
- Perform accurate and timely data entry into CRM and operational tools
- Meet and exceed daily KPIs for response time, resolution rate, and quality
- Provide clear, actionable updates to U.S.-based stakeholders
- Identify workflow gaps and contribute to SOPs and process documentation

Requirements

- 3+ years of experience in customer service, call center operations, or administrative support.
- Stable work history: no more than 3 employers in the last 3 years.
- U.S. Ecosystem Experience: Prior experience working within or for North American business structures is a must.
- Language:



Fluent English and Spanish (clear, professional verbal and written skills).
- Technical Savvy: Proficiency in the Microsoft 365 environment (Teams, Outlook) and comfort learning new operational software.
- KPI-Driven Mindset: A strong focus on results and the ability to maintain high productivity levels in a fast-moving environment.
- Professional attitude and reliability.
- Ability to work full-time in our San Isidro office.
- Willingness to learn and grow within the company.

Benefits

- Salary: Competitive monthly salary (S/ 2,000 - S/ 2,500) with a full-time contract since day one.
- Benefits: All Peruvian legal benefits (Gratificaciones, CTS, Vacaciones)
- Stable employment in a growing international company
- Career advancement opportunities within MOD

Why Join MOD?

- High Performance AI Driven Workplace
- Gain experience in international business operations. One client. One relationship.
- Build long-term job stability. You're not a seat in a campaign — you're a direct extension of a U.S. business that knows your name, values your work, and is built for the long term.
- Work in a positive and team-oriented environment
- Develop skills that open doors to future leadership roles

IMPORTANT: Please ensure to upload your CV in English.

📌 PE - Customer Success Representative | U.S. Market (Lima)
🏢 Importante empresa
📍 Lima