About Reap
Reap is a leading general payment technology provider that enables financial connectivity and access for businesses worldwide. By merging traditional finance with digital assets, bridging disparate economies, and connecting key financial players, we are transforming the financial landscape into a more interconnected and interoperable space for efficient money movement.
With stablecoin-enabled corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale. Our APIs enable businesses to embed finance into their own products and services, from issuing Visa cards to facilitating cross-border payments.
Reap is supported by a strong network of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia.
LATAM
Location: Remote (LATAM)
Team: CX — Technical Support (TAM)
Shift: LATAM business hours (approx. 9:00 AM – 6:00 PM CST / 10:00 PM – 7:00 AM HKT)
Your Responsibilities
Own L2/L3 technical support across all product lines during the LATAM shift — triaging, investigating, and resolving complex client issues end-to-end with full ownership
Lead technical investigations across multiple systems simultaneously — Snowflake/Metabase for transaction data, New Relic for API logs, Reap admin for account state — diagnosing root causes with precision
Drive Engineering escalations through the pipeline: prepare structured evidence packs, Linear sub-tickets, and client impact summaries that give engineers exactly what they need to act without back-and-forth
Build and maintain real relationships with LATAM clients — not just ticket resolution, but genuine technical partnership over time
Spot patterns across tickets and client behaviour; proactively surface product gaps, recurring issues, and integration risks to Engineering and Product before they become incidents
Collaborate actively across CG, Engineering, and Product
📌 Technical Customer Engineer (Perú)
🏢 Reap
📍 Perú