Business type

Types of Jobs - IT, Digital et Data

Job title

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of general operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Selangor - Malaysia




Working Hours: 6AM – 2AM (3 Shift : 6AM – 3PM / 9AM – 6PM / 5PM – 2PM)

What will you do?

Primary Responsibilities
- Performs Local IT daily activities as per checklist accurately and timely.
- Local IT support daily activities:
- Incident resolution escalated by IT Helpdesk
- Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA
- Provide technical support for Townhall, Job Fair and meeting/training rooms setup
- Deployment and movement of physical assets
- Asset management (inventory update, tracking etc, reconciliations)
- Ensuring the team KPI/KQI’s are met as per incident SLA
- Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
- Support DRP/BCP requirement in the organization
- Analyse and elevate issues if required to Support teams for reso

📌 Senior Support Analyst, Information Technology M/F (Asia)
🏢 CACEIS
📍 Asia