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Job Title: IT Support Manager (Retail Technology)
Employment Type: Direct Hire
Location: Honolulu, HI (fully onsite) – possible relocation offered on a case by case basis.
Salary Range: $110-130k + bonus potential
- Life Insurance
- 401k
- PTO
- Holiday

Summary:
Akkodis is seeking an IT Support Manager (Retail Technology) for a DIRECT HIRE position based in Honolulu, HI. The desired candidate will have 8+ years of IT Support experience experience, with + being in leadership. Some experience with retail technology like POS systems is also required. The IT Manager to lead the technology infrastructure, support mission-critical business applications, and manage a team of three IT Specialists. This is a hands-on leadership role that includes oversight of a dedicated test lab environment and support for a suite of technology solutions tailored to retail industry. This is an exciting role with an industry leader
*onsite 5 days/week*
Responsibilities:




- Oversee and maintain IT systems including Point of Sale (POS), networking, and cloud-based platforms.
- Ensure smooth operation and troubleshooting of POS systems across all retail locations.
- Lead and mentor a team of three IT Specialists, fostering growth and continuous improvement.
- Provide guidance and escalation support for IT helpdesk operations to ensure timely issue resolution.
- Manage internal business relationships and prioritize solution delivery based on operational needs.
- Oversee vendor partnerships and collaborate with Procurement to negotiate technology solutions.
- Maintain and modernize POS test lab equipment; stay ahead of emerging technologies and standards.
- Develop procedures and manage beta testing for new software and hardware solutions.
- Administer day-to-day operations of the Retail Communications Network; serve as liaison with network providers.
- Develop and manage annual IT budgets fo

📌 Information Technology Support Manager (Lima)
🏢 Akkodis
📍 Lima