What you'll do
- Own onboarding for new Team and Business customers
- Run quarterly business reviews with the top 40 accounts
- Lead the customer-advisory board (8-12 customers, quarterly meetings)
- Sit in the engineering Friday demo so handoffs to product are frictionless
- Build the playbook for the next 2 hires on the CS team
What we're looking for
- 5+ years in CS, account management, or onboarding at a SaaS company
- Have run a CS function (even of 1) end-to-end
- Comfortable in spreadsheets and the product UI - you can run your own QBR data pulls
- Strong written communication - most customer touchpoints are asyncLike building processes from scratch; the playbook here doesn't exist yet
📌 Customer Success Lead (Apurímac)
🏢 Huble | Time Tracking & Client Invoicing
📍 Apurímac
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.