BioCatch is an innovative fast-growing start-up company that delivers behavioral biometrics by analyzing human-device interactions to protect users against frauds and cyber threats. BioCatch processes billions of events per day across several data-centers around the world. Biocatch's AI-driven platform passively identify both human and non-human behaviors online to minimize the tradeoff between security and convenience. The BioCatch platform is deployed by major banks and other general enterprises to help manage their digital identity challenges. The technology prevents new account fraud, authenticates online users, prevents account takeover fraud and detects vishing scams, generating impressive returns on investment that come from catching more fraud as well as reducing false positives and unnecessary friction in a digital journey.
Title
Engagement Manager
Location
Lima, Perú
Role Responsibilities
Manage risks to efficacy of the BioCatch solution for our most strategic customers.
Function as a single point of contact for general consulting, incident reporting,



and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.
Communicate customer expectations to the Solution Delivery team and Threat Analyst team when a project is in flow.
Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.
Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of Biocatch’s most beneficial product enhancements and feature releases.
Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D;, Products and Engineering and manage escalations.
Lead & present Customer Business Reviews (onsite or remote) to customer business owners and top executives to review achievements, set goal

📌 Engagement Manager, Perú (Lima)
🏢 BioCatch
📍 Lima