Schedule Requirements
Candidates must be comfortable working 5 days a week, on a versátil shift of 9 hours, between 5am to 5pm PDT/PST
About the Role
We're looking for customer-focused professionals who are passionate about delivering exceptional support across multiple languages. If you have strong communication skills, enjoy helping people, and are comfortable working in a fast-paced environment, we'd love to hear from you.
In this role, you'll primarily support English-speaking customers while also assisting customers in your secondary language when needed. You'll be part of an international team serving U.S.-based customers.
What You’ll Do
- Handle inbound and outbound customer calls professionally.
- Deliver exceptional customer service while resolving customer inquiries and concerns.
- Accurately document customer interactions and case details.
- Navigate multiple systems and applications while speaking with customers.
- Primarily support English-speaking customers.
- Assist customers in your assigned secondary language when required.
- Follow established workflows, scripts,
and client procedures.
- Demonstrate empathy, professionalism, and strong problem‑solving skills during every interaction.
What We’re Looking For
- Candidates based in Lima. (No negotiable)
- Mandatory: Fluency in Spoken English & Spanish
- 1‑2 years of experience in customer service, call center, or phone support.
- Strong communication, interpersonal, and active listening skills.
- Comfortable working in a fast‑paced, phone‑based environment.
- Reliable high‑speed internet connection and a professional home workspace.
Work Schedule
- Full‑time position (40 hours per week – 5 days a week).
- Must be flexible to work rotating shifts based on U.S. time zones (CST, EST, and PST).
- Shifts are scheduled across Monday through Friday to provide 24‑hour customer coverage.
- Availability for occasional weekend shifts is considered a strong advantage.
You’ll Be Successful If You
- Communic
📌 Customer Support Representative (Lima)
🏢 Edge
📍 Lima