Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a integral leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we
We are focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do
As a Technical Support Specialist at Sovos, you will serve as the critical bridge between our SaaS platform and our customers, providing swift resolution to escalated technical issues raised by Customer Support and other customer-facing teams. Your role is crucial in ensuring an excellent customer experience by resolving technical issues quickly, escalating complex problems when necessary, and contributing to a culture of continuous improvement.
More Specifically, You Will
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
- Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
- Document all customer interactions, issues, and resolutions in the support ticketing system
- Escalate complex technical problems to appropriate Sovos support teams when necessary
- Create and maintain knowledge base articles and trou
📌 Technical Support Specialist – Entry Level (Lima)
🏢 Sovos
📍 Lima