Llamapixel is a company that provides top-tier 24/7 support to Spanish-speaking users across Latin America, within a dynamic, collaborative, and technology-driven environment.

Main Responsibilities
- Manage and organize operational data from multiple systems; build daily, weekly, monthly, and ad hoc reports.
- Create and maintain structured dashboards and standardized report templates for Brazil and Peru.
- Ensure data accuracy, consistency, and reliability across all reporting.
- Analyze key Customer Service KPIs (SLA, backlog, aging, response time, AHT/TMO, productivity) and identify deviations, trends, and risks.
- Investigate root causes behind KPI changes and clearly communicate findings, impacts, and recommended actions.
- Automate recurring reports and reduce manual workload through improved templates, formulas, and data flows.
- Provide intraday visibility and operational alerts; support WFM and Operations in understanding forecast vs vigente gaps.
- Translate complex data into clear, actionable insights and build executive presentations for business reviews.





Requirements & Experience
- Minimum 2 years of experience in data analysis, reporting, dashboards, or operational analytics in call centers, contact centers, or BPOs.
- Strong knowledge of Customer Service and Contact Center KPIs: SLA, backlog, aging, response time, AHT/TMO, productivity, adherence, volume, forecast vs actual, and quality indicators.
- Proven experience building operational reports and dashboards from raw databases, including data cleaning and consolidation.
- Advanced Excel or Google Sheets skills (pivot tables, lookups, formulas, data organization).
- Experience creating executive presentations in PowerPoint, Google Slides, or similar tools.
- Ability to analyze data, detect trends, explain KPI movements, and propose practical recommendations.
- Advanced or fluent English.
- Portuguese desirable but not mandatory, especially due to the scope of operations in Brazil.
- Desirable exper

📌 Data & Reporting Analyst (San Isidro)
🏢 LLAMAPIXEL GAMING
📍 San Isidro