About the Role

We are a full-service remediation and restoration company specializing in water, fire, mold, and property damage recovery for residential and commercial clients. Our work often involves close coordination with insurance carriers, adjusters, and property owners to ensure projects are handled efficiently, accurately, and with a high level of care.

Key Responsibilities
- Update and track jobs daily across internal work platforms
- Manage CRM activity, including estimates, invoices, scheduling, and client records
- Handle insurance billing and documentation using Xactimate, Symbility, and Mitigate
- Communicate with insurance adjusters regarding claims, payments, and updates
- Maintain calendars for clients and project managers
- Coordinate material and warehouse ordering as needed
- Contact clients for scheduling, follow-ups, and payment collections
- Keep administrative tasks, inboxes, and documentation organized
- Proactively follow up on open items to keep projects moving

Skills
- Excellent spoken and written English, especially on phone calls




- Strong customer service and communication skills
- Highly organized with strong attention to detail
- Proactive, reliable, and able to manage multiple priorities
- Comfortable handling invoicing, calendars, inboxes, and administrative workflows
- Confident speaking with clients, vendors, and insurance adjusters
- Ability to work independently in a remote environment
- Experience working with CRM tools
- Familiarity with inspection tools and insurance-related platforms (strong plus)

Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Administration, or a related field preferred
- 2-3 years of experience in an administrative and/or customer service role
- Strong English communication (written & spoken)
- High-speed wired internet (200 Mbps minimum)
- Windows 10/11 or Mac, minimum 4GB RAM, i5 or equivalent

Physical Setting -Remote

Schedule -Monday to Friday: 9:00 am to 6:00 pm EST

📌 Admin and Customer Service Associate (Perú)
🏢 RS Consulting Group
📍 Perú