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Base pay range

$25.00/hr - $30.00/hr

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Job Title: Customer Service Representative - Auto Technician

Location: Chatsworth, CA

Compensation: $25-30/hour (Full-Time, On-Site)

About the Role

For the Gearhead Who Loves Helping People: If you can talk pistons, brake pads, and turbos in your sleep—and know how to keep your cool when a customer’s ride is down—we want you on our team.

At our shop, we don’t just move parts—we move people. We’re looking for a Customer Service Rep who knows cars, respects the grind, and can handle the phones and emails like a pro. If you’re the type who geeks out over rebuilds and doesn’t mind explaining the difference between a TIPM and ECM to a customer—this job's for you.

What You'll Do
- Talk shop with customers: Answer calls, emails, chats, and texts from fellow gearheads, shop owners,



and DIY warriors looking for the right parts or help with installs.
- Solve problems fast: From tracking orders to helping someone troubleshoot a fitment issue, you’ll be the calm in the storm when someone’s build isn’t going as planned.
- Keep things organized: Use our system to log conversations, update orders, and flag follow-ups. If you’ve ever built an engine, you know—details matter.
- Bridge the gap: Work with our shipping, tech, and warehouse teams to get answers, solve issues, and keep our customers turning wrenches (not pulling their hair out).
- Stay in the loop: Pass along common customer issues or ideas to help improve how we do things. If there’s a better way, we want to hear it.

What We’re Looking For
- You know your way around a car—bonus points if you’ve rebuilt a motor, done your own suspension, or argued about carb vs EFI on a forum.
- 1+ years of customer service experience (retail, shop, or

📌 Customer Service Representative (Lima)
🏢 MAKS Enterprises
📍 Lima