WhyWorkWithUs?
We’reafast-growingcompanythat’srevolutionizingtheworldofdatainLatinAmerica
CIALDun&BradstreetistheleadingproviderofdataandsolutionsdesignedtodrivebetterbusinessdecisionsinLatinAmerica;,theCaribbean,andIsrael.Oursolutionsaredesignedtotransformthewaycompaniesmanageriskandmakecriticaldecisionsaboutthebusinessestheytrust.
Weareaforward-thinking,vibrant,andcollaborativecompanycommittedtoprovidingthehighestqualitydatatohelpimprovetheeconomyinoursociety.
We are innovative, agile, and data-driven, and we’re looking for people who share these values to join our mission of building stronger businesses
Therole
We are looking for a Junior Customer Success Associate to support the Customer Success team in managing mid-market accounts and assisting Customer Success Managers with operational tasks related to larger accounts.
This role will focus on customer onboarding, product training, usage follow-up, adoption support, and internal coordination. The adecuado candidate is someone who is eager to grow in Customer Success, enjoys working with customers,



and is comfortable handling operational and follow-up tasks.
- Support mid-market customers during onboarding and platform adoption
- Deliver basic product trainings and help customers understand how to use key platform features.
- Follow up with customers to monitor platform usage and identify questions, challenges, or adoption gaps.
- Identify low usage, customer concerns, or potential blockers and escalat
- Provide operational support to Customer Success Managers working with large or strategic accounts.
- Help prepare customer-facing materials, reports, presentations, and follow-up communications.
- Keep customer information, interactions, onboarding progress, and account updates organized and up to date in the CRM or internal tools.
- Coordinate customer meetings, training sessions, and internal follow-ups
- Collect customer feedback and share it with Customer Success, Product, or Support teams.
- Identify potential

📌 Customer Success Junior (Lima)
🏢 cialdnb
📍 Lima