Overview

Title: Admin, Service Operations
Reports to: Team Lead, Service Operations
Type: International Contractor, Remote
Location: PE/Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our integral Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now

We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy,



and consistency of our service delivery operations.
Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time.
You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale.
This is an execution-focused role with clear ownership and accountability expectations.

Responsibilities

Service Proposal Generation and Repository:
- Operational Execution & BAU Support
- Own and execute assigned Service Ops BAU workflows end-to-end
- Acknowledge all assigned requests within the same business day
- Complete tasks accurately and within defined timelines
- Proact

📌 Service Operations Admin (San Juan de Lurigancho)
🏢 Atlas Technica
📍 San Juan de Lurigancho