Title: Admin, Service Operations

Reports to: Team Lead, Service Operations

Type: International Contractor, Remote

Location: PE/Remote

Overview

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our integral team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Responsibilities

Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams.





This is an execution-focused role with clear ownership and accountability expectations.

Service Proposal Generation and Repository
- Operational Execution & BAU Support
- Own and execute assigned Service Ops BAU workflows end-to-end
- Acknowledge all assigned requests within the same business day
- Complete tasks accurately and within defined timelines
- Proactively follow up on outstanding items to prevent delays or backlog
- Core Workflows
- Meeting scheduling and coordination
- QBR preparation support and follow-ups
- NPS ticket creation, survey tracking, and follow-ups
- Weekly timesheet follow-ups and reporting support
- Rock Reset preparation and administrative support
- Scorecard data collection and updates
- Support project follow-ups (administrative layer)
- C360 change monitoring and updates
- BVOIP queue monitoring
- CSAT channel monitoring
- Support Bonusly award administration
- End-of-year operational change facilitation
- Process &

📌 Service Operations Admin (Ate)
🏢 Atlas Technica
📍 Ate