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Base pay range
$65,000.00/yr - $85,000.00/yr
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Job Title: Desktop Analyst – Modern Workplace Specialist
Reports To: IT Manager
Salary Range: $65K-85K
Status: Non-Exempt
Summary & Purpose:
Join a dynamic and forward-thinking IT team that’s redefining how technology supports legal professionals. As a Desktop Analyst – Modern Workplace Specialist, you’ll be at the forefront of operational modernization, supporting hybrid collaboration tools, AI-assisted workflows, and proactive support strategies. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced, people-centric environment.
Key Responsibilities:
- Deliver exceptional onsite and remote support for end-user hardware, software, and collaboration tools including Microsoft Teams, Zoom, and AI-enhanced productivity platforms.




- Support technology rollouts across offices, including standardized desk setups, mobile device management, and AV systems for hybrid meetings.
- Collaborate with IT leadership to reduce ticket volume through proactive support, ticket hygiene, and user enablement strategies.
- Maintain and troubleshoot printers, peripherals, and network-connected devices, escalating to vendors as needed.
- Support compliance and security initiatives, including device audits, software updates, and access control.
- Contribute to strategic planning by identifying technology needs, proposing solutions, and aligning desktop support initiatives with broader organizational goals. This includes participating in roadmap discussions, evaluating emerging tools, and ensuring IT efforts support long-term business objectives.
We’re embracing AI to enhance productivity and streamline operations. You’ll be encouraged to explore our AI tools for ticket t

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