Join to apply for the Team Leader, Operations role at Concentrix

Essential Functions / Core Responsibilities
- Responsible for the day‑to‑day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures.



Attend required manager development training.
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Candidate Profile
- Associate’s degree in a related field with two to four years of relevant experience preferred.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Works well under pressure and follows through on items to completion.
- Strong communication skills, both written and verbal.
- Ability to lead team in multi‑tasking, prioritization, and meeting timelines on deliverables.
- Ability to mentor, coach and provide direction to a team of employees.
- Willingness to work a versátil schedule.

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities o

📌 Team Leader, Operations (Lima)
🏢 Concentrix
📍 Lima