Role Overview
Be part of Stefanini, a general company with over 30,000 employees, where you’ll manage the life cycle of problems, register, categorize, and prioritize tickets, and lead post-incident meetings. You’ll work with various teams, including Infrastructure, Applications, Security, and Networks, to identify root causes and implement solutions. Your goal is to promote continuous improvement, reduce repetitive incidents, and downtime times, and ensure that implemented improvements generate measurable results.
What You Will Do
Manage the life cycle of problems, including registering, categorizing, and prioritizing tickets, and leading post-incident meetings. You’ll work with various teams to identify root causes and implement solutions, and ensure that implemented improvements generate measurable results.
Why It Might Be a Fit




You’ll be a fit for this role if you have experience in similar positions, a technical or university degree in Systems and/or Computer Science, and knowledge of root cause analysis methodologies. You should be able to interpret technical information, logs, metrics, and chronologies, and have experience coordinating multidisciplinary teams and suppliers.
Requirements
- Technical or University degree in Systems and/or Computer Science
- Minimum of 03 years in similar positions
- Knowledge of root cause analysis methodologies
- Ability to interpret technical information, logs, metrics, and chronologies
- Experience coordinating multidisciplinary teams and suppliers

📌 Problem Manager (Lima)
🏢 STEFANINI LATAM
📍 Lima