Welcome to LG PERÚ #LifesGood Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly integral scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.



Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

Misión del Puesto

Diseñar, implementar y gestionar estrategias orientadas a mejorar la experiencia del cliente a través de los diferentes canales de atención, analizando indicadores de desempeño y liderando iniciativas que contribuyan al incremento de la satisfacción y calidad del servicio.

Funciones del Puesto
- Administrar y monitorear los indicadores de gestión (KPIs) relacionados con la atención y satisfacción del cliente.
- Gestionar e implementar nuevas plataformas y sistemas tecnológicos orientados a mejorar la experiencia del cliente (Chatbot, Genesys Cloud, Chatbot SVC, entre otros).
- Analizar los niveles de satisfacción del cliente e implementar acciones de mejora continua para elevar la calidad del servicio.
- Realizar el dimensionamiento y partic

📌 Jefe Contact Center and Customer Experience (San Isidro)
🏢 LG Electronics Perú
📍 San Isidro