Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
- Experiencia en la gestión de INCs en ambiente de TI no menor a 3 años
- Entendimiento claro de un ecosistema tecnológico y procesos de negocio
- Punto de contacto para el proceso, comunicación, escalamiento y gestión de INC MAS; controlar, notificar y escal ar el cumplimiento del tiempo de ejecuci f3n en una incidencia.
- Capacidad de Liderar/Orquestar las sesiones de INCs, Problemas, Preventivo, WR, Remediaci f3n
- Actividades de gesti f3n: Pre-Comit e9 INCs, Post Pre-Comit e9 de INCs, Comit e9 de INCs, Post Comit e9 de INCs, WarRoom (WR),



Monitoreo Preventivo
- Seguimiento: Informes WR, INCs MAS abiertos (0 y 1), Alertas Willy y Dynatrace, Atender alertas por Xmatters, Tickets Problema
- Entregar informaci f3n para auditorias
- Respaldar Informes de la gesti f3n

Who You Are
- Capacitaciones y/o Certificaciones deseables:
- Certificaci f3n o capacitaci f3n equivalente en procesos ITIL y Gesti f3n de Crisis
- Certificaci f3n ITIL Foundation
- Metodolog edas Agiles (Scrum y Kanban)

Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one drive

📌 Process Specialist (Lima)
🏢 1090 Kyndryl Peru
📍 Lima