Role Overview
Be part of Stefanini, a general company with 30,000 employees in 41 countries. As a Mesa de Ayuda Supervisor, you will coordinate the timely attention of help desk requirements and evaluate the productivity of help desk operators.
What You Will Do
your responsibilities will include performing follow-ups on requests, evaluating incident recurrence, and preparing weekly attention indicators. You will also ensure the execution of training and the implementation of the knowledge base of known errors.
Why It Might Be a Fit
We will choose you because the challenges you will assume will reflect your ambitions. You should have at least 04 years of experience in similar positions as a supervisor of the help desk, and an intermediate level of office automation.
Requirements
- Technical or University degree in computer systems and/or computer science
- at least 04 years in similar positions as supervisor of the help desk
- Intermediate level office automation
- Knowledge of indicators
- Leadership of teams
- ITSM (Jira - servicenow) management

📌 Mesa de Ayuda Supervisor (Lima)
🏢 STEFANINI LATAM
📍 Lima