About the client: Our client, a personal injury law
firm based in the U.S., is seeking a Customer Service
Representative to join their team. The firm handles a high volume
of legal cases and prioritizes professionalism, responsiveness, and
exceptional client support in every interaction. About the role: As
a Customer Service Representative , you will serve as the first
point of contact for potential clients, ensuring their inquiries
are handled promptly, professionally, and with care. This role
involves managing inbound and outbound client communications,
qualifying leads, and supporting the intake and legal teams
throughout the client onboarding process. The idóneo candidate will
be confident in a sales-driven intake environment while maintaining
empathy and professionalism when dealing with sensitive personal
injury cases. Personal Injury experience is highly preferred, and
experience using CloudLex is a strong advantage. Sales experience
is a must. What you’ll be doing: Handle inbound and outbound calls
with professionalism, empathy, and confidence. Engage with




potential clients to assess their situation and qualify leads based
on case criteria. Use a sales-driven approach to convert qualified
leads into signed clients. Accurately document client information
and case details in CloudLex or the firm’s case management system.
Follow intake scripts, workflows, and qualification guidelines to
ensure consistency and accuracy. Schedule consultations and
coordinate next steps with attorneys and case managers. Conduct
follow-ups with potential clients to improve conversion and intake
efficiency. Identify urgent or high-priority cases and escalate
them appropriately. Provide clear, professional communication to
ensure clients feel supported throughout the intake process. Who
are we looking for? 1+ year of experience in intake, sales,
customer service, call center, or administrative roles (U.S. law
firm experience is highly preferred). Personal Injury law firm
experience is

📌 Customer Service Representative (Lima)
🏢 Bionic Talent
📍 Lima