Location: Latin America (Remote) Employment: Full-time Working Hours: Must overlap with U.S. Pacific Time Zone Overview We are an early-stage edtech startup building software used by U.S. schools. This role is designed to focus on product training, customer onboarding, and successful adoption of the platform by school staff. In this role, you will spend most of your time leading training sessions, supporting onboarding, and helping customers understand how to use the system effectively in their day-to-day work . You will work directly with the founder and play a key role in ensuring schools are confident and successful once they go live. This is a hands-on, execution-focused, customer-facing role . You will develop deep familiarity with real-world school workflows, common challenges, and how customers interact with the product. Your work will directly influence customer satisfaction and retention by improving understanding, confidence, and correct system usage. Responsibilities Product Training & Customer Enablement (Primary Focus) Lead product walkthroughs during kickoff, onboarding,



and training sessions Train school staff on effective and correct system usage Explain workflows, constraints, and best practices in clear, nontechnical terms Ensure customers are confident operating the product independently after go-live Identify common points of confusion and continuously improve training materials and explanations Serve as the primary point of contact for product-related learning during onboarding Customer Onboarding & Discovery Participate in onboarding calls and lead the product-focused portion of discussions Ask structured questions to understand how each school operates Observe how customers actually use (or struggle with) the product Identify where customer needs align—or do not align—with current system capabilities Document feedback, gaps, edge cases, and usage patterns in a clear, structured format Share insights regularly with the founder to improve traini

📌 Training Specialist (Callao)
🏢 Murano Global
📍 Callao