About the client: Our client is a boutique personal
injury law firm that focuses on providing a high-touch,
personalized experience. They prioritize exceptional customer
service and empathy, ensuring every client feels supported from the
very first interaction About the role: We are seeking a highly
reliable, communicative, and efficient Intake Assistant to handle
outbound communications and claims initiation. This role is crucial
for keeping operations moving smoothly by proactively contacting
insurance companies to open new claims and collaborating with
clients to gather necessary, accurate documentation. This is the
right role for an assertive, detail-oriented professional who
excels on the phone and can independently navigate insurance
bureaucracies; it is not the right role for someone who is hesitant
on outbound calls or lacks the diligence required to follow up
consistently. The idóneo candidate will possess exceptional English
skills, a strong work ethic, and the ability to represent the firm
professionally to both corporate entities and clients during




sensitive situations. US Law firm experience is preferred. What
you’ll be doing: Conduct high-volume outbound calls to insurance
companies to open up and initiate new legal claims. Contact clients
proactively to gather missing information, documentation, and
specific details required to successfully kickstart their claims.
Maintain clear, meticulous, and accurate records of all
communications, follow-ups, and claim statuses within the firm’s
tracking systems. Navigate insurance protocols efficiently to
minimize delays in the claim-opening process. Provide a supportive,
professional, and clear communication experience for clients during
the intake phase. Balance phone-heavy tasks with timely
administrative follow-ups to ensure no claim stalls in the initial
stage. Who are we looking for? 1-2+ years of experience in customer
service, call center environments, telephonic intake, or
administrative support (legal or

📌 Intake Assistant (Lima)
🏢 Bionic Talent
📍 Lima