About CookUnity:
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you’ve found the right job posting.
About the Role
We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives.
The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues,



making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time, you'll be handling different cases that require time-sensitive responses. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role.
Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Responsibilities:
Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
Assist clients with any and all

📌 Customer Experience Specialist (Lima)
🏢 CookUnity
📍 Lima