Customer Success Manager (Asia Based, Mandarin Fluent/English Proficient)
Asia (Remote)
Levanta is the leading affiliate marketing platform for marketplace sellers, helping Amazon, Shopify and Walmart brands unlock a scalable, cost-effective marketing channel through direct affiliate partnerships. With access to over 70,000 vetted publishers, influencers, affiliates, and media buyers in Levanta’s Creator Marketplace, sellers can drive high-quality external traffic to their stores, control commissions, improve organic search rankings, and benefit from referral kickbacks on sales generated by their affiliates.
We are seeking a Customer Success Manager based in Asia to join our team and support our growing presence in the region. In this role, fluency in Mandarin (spoken and written) is essential for serving our Chinese-speaking sellers and agency partners. You will be the main point of contact for these clients, helping drive satisfaction, retention, and growth through a deep understanding of their goals and how Levanta’s platform can help them succeed.
You’ll collaborate cross-functionally with sales, engineering, product, and publisher development teams to ensure an exceptional customer experience tailored to the needs of our Asia-based clientele.
Responsibilities:
- Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
- Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English.
- Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
- Partner with the publisher development team to match customers with good‑fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
- Collaborate with sales teams to identify opportunities for upselling or cross‑selling additional products/services.
- Conduc
📌 Customer Success Manager (Asia)
🏢 Levanta
📍 Asia