About MyOutDesk Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended general teams. Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term careers while contributing meaningfully to growing U.S.-based teams.

About The Role We are hiring Client Support Representatives to work directly with U.S.-based businesses across multiple industries — including real estate, healthcare, finance, legal, and professional services. In this role, you will be the primary point of contact for clients and customers, handling inquiries, resolving issues, coordinating follow-ups, and ensuring every interaction reflects a high standard of professionalism. This role is ideal for professionals who have worked in a BPO or call center environment supporting U.S. clients across different accounts or industries — and are ready for a stable, long-term placement with a single dedicated client.

What You'll Be Doing Handle inbound and outbound client communications via phone, email, and chat professionally and within defined SLAs

Respond to inquiries, process requests, and follow up until every case is fully resolved

Maintain accurate records and log all interactions in CRM systems

Coordinate with internal teams and escalate issues appropriately and on time

Schedule appointments, confirm bookings,



and manage follow-up communications as needed

Support account onboarding and early-stage client relationship management

Meet weekly KPIs — response time, resolution rate, call volume, and quality scores

Follow defined SOPs and client-specific protocols consistently Requirements Strong spoken and written English — C1 preferred

3+ years in customer service or client support — BPO or U.S.-client experience preferred and must be documented on your resume

CRM or ticketing platform experience (Salesforce, HubSpot, Zendesk, or similar)

Your last 3 positions should reflect an average tenure of at least 1 year per role; this will be verified during the screening process

Calm under pressure, empathetic, and solution-oriented

Comfortable working under performance metrics and documented SOPs

Bachelor's degree or relevant experience preferred Benefits Competitive salary based on experience

Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General)

100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations

Private health insurance — Rímac EPS coverage from the start

Long-term career placement with a single dedicated U.S. client

Fixed U.S. business hours — no rotating shifts

Exposure to U.S. business standards, tools, and professional culture

Career growth opportunities — many of our Associates grow with the same client for years IMPORTANT: When applying, please upload your resume in English.

📌 PE - Client Support Representative - Multiple Industries (Lima)
🏢 MyOutDesk
📍 Lima