Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.
About the role:
We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a integral company.
If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity.
This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
You will be doing:
Answer to incoming requests from customers via live chat
Identify customer needs and help customers use specific features
Analyze and reporting product malfunctions
Follow up with customers to ensure their basic technical and product related issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Your expertise to meet the requirement:
You should be proficient in English and Spanish languages
Proficiency in Portuguese language is good to have
You must have work experience in support
You must have excellent communication skills
You should have strong teamwork skills
You should have excellent PC skills
You must have high attention to details
You should have multi-tasking abilities
You must be flexible to work in different shift schedules (day & evening & night) and on weekends
We appreciate:
Ability to quickly
📌 Remote - Customer Support Specialist (English & Spanish Speaking) - LATAM Region (Lima)
🏢 Torrero
📍 Lima